TECHNICAL SUPPORT AGENT with Bulgarian or Romanian
Permanent job based in Limerick area
to support for the Romanian market on a famous laptop range

My Client is an American multinational company doing outsourcing for the most prestigious IT brands in the world.

If you are:

- keen on High products/New technologies
- have some good basic IT skills (hardware, software, network) as full training on products will be provided upon your arrival for 3 to 4 weeks
- would like to use your languages skills on a daily basis
- like being in contact with customers over the phone

THEN THIS IS AN OPPORTUNITY THAT CAN'T BE MISSED TO REALLY BOOST YOUR IT CAREER !!!

RESPONSIBILITIES:

- Handling incoming calls from customers to troubleshoot technical issues (hardware, software, multimedia, network)
- Track, escalate and resolve their queries as appropriate
- Log all calls and record them into a database in English and update customer records as required
- Provide customers with feedback on problem status.
- Develop technical knowledge of products in order to increase resolution capability
- Assist in the generation of hot-line support tools and process improvements


REQUIREMENTS:

- IT certificate/diploma/degree a plus but not essential
- Previous Customer Service or Technical Support experience desirable
- Good verbal communication skills & telephone manner
- Fluency in Bulgarian or Romanian
- Good English level

BENEFITS:

- Health Insurance will be paid 100% from first Day of employment
- canteen serving hot Breakfast and Lunch daily Mon-Fri
- Vacation 20 days per year + 9 Public Holidays
- Active Sports and Social Club
- Located 10 mins from an International Aiport with regular international

If you are interested send your CV to claire@approachpeople.com

Please note that we also actively recruit for: network engineer, software engineer, helpdesk analyst, desktop analyst, technical support agent, call centre agent, IT technician, hardware engineer, software tester, video gamer etc.

Send your CV to vanessa@approachpeople.com